Refund and Return Policy

Policy Duration

Our refund and return policy is valid for 30 days. Unfortunately, we cannot offer a full refund or exchange if more than 30 days have passed since your purchase.

Eligibility for Returns

To qualify for a return, the item must:

  • Be unused and in the same condition as when you received it.
  • Be in its original packaging.

Non-Returnable Items:

  • Perishable goods, such as food, flowers, newspapers, or magazines.
  • Intimate or sanitary products.
  • Hazardous materials or flammable liquids and gases.

Additional Non-Returnable Items:

  • Gift cards.
  • Certain health and personal care items.

To complete your return, a receipt or proof of purchase is required.

Return Instructions

Do not send your purchase back to the manufacturer. Follow our provided return process for all items.

Partial Refunds

Partial refunds may apply in the following cases:

  • Items not in their original condition, damaged, or missing parts due to reasons not caused by our error.
  • Items returned more than 30 days after delivery.

Refund Process

Once we receive and inspect your returned item, we will send you an email confirming receipt. You will also be notified whether your refund is approved or rejected. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a specified number of days.

Late or Missing Refunds

If you haven’t received your refund:

  • Double-check your bank account.
  • Contact your credit card company, as refunds may take some time to be officially posted. * Contact your bank, as processing delays may occur.
  • If you’ve done all of the above and still haven’t received your refund, please contact us at [email protected]

Sale Items

Only regular-priced items are eligible for a refund. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at [email protected] and send your item to: 1500 Broadway #500 NY 10018 • New York

Address:

Gifts

If the item was marked as a gift when purchased and shipped directly to you, we will issue a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you. If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves, we will send the refund to the gift giver.

Shipping Returns

To return your product, mail it to:

Address:

Shipping Costs:

  • You are responsible for paying the shipping costs for returning your item.
  • Shipping fees are non-refundable. If you receive a refund, the return shipping cost will be deducted from it.  

Delivery Time for Exchanges:

  • The time for exchanged products to reach you may vary depending on your location.

High-Value Items:

  • For valuable returns, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.  

Need Assistance?

If you have any questions about our refund and return policy, please contact us at [email protected]

Terms of Service

Welcome to bongbiengs.com! By accessing or using our website, you agree to comply with the following Terms of Service. Please read them carefully before Browse or making a purchase.

Overview

This website is operated by bongbiengs. Throughout the site, the terms “we,” “us,” and “our” refer to bongbiengs. By using our site and purchasing products from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), along with any policies or notices referenced herein or available via hyperlink.

These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content. If you do not agree to these Terms, you may not access or use the website. 

Your continued use of our site after updates to the Terms constitutes your acceptance of any changes. You can review the most current version of the Terms at any time on this page.

Our store is hosted on WooCommerce, providing the platform for our e-commerce services.

Online Store Terms

By using our site, you confirm that you are at least the age of majority in your jurisdiction or have obtained parental or guardian consent for minors under your care to use the site.

You agree not to use our products or services for any unlawful or unauthorized purposes and to refrain from transmitting viruses, harmful code, or malicious software. 

Violation of these Terms will result in the immediate termination of your access to our Service.

General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason.

You understand that certain data (excluding credit card information) may be transmitted unencrypted across networks. Credit card information is always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written consent from us. 

The headings in this document are included for convenience only and will not limit or affect these Terms.

Accuracy, Completeness, and Timeliness of Information

We do our best to ensure the accuracy of the information on our site, but we are not responsible for any inaccuracies or omissions. The content is for general informational purposes only and should not be relied upon without further verification.  

We reserve the right to modify content on the site at any time but are not obligated to update any outdated information. It is your responsibility to monitor changes to the site.

Modifications to the Service and Prices

Prices for our products may change without notice.

We reserve the right to modify or discontinue the Service at any time without notice. We are not liable for any price changes, modifications, suspensions, or discontinuations of the Service. 

Products or Services

Certain products or services may be available exclusively online and in limited quantities. These items are subject to our Return Policy.

We strive to display product colors and images accurately, but we cannot guarantee that your device’s display will reflect the actual colors.  

We reserve the right to limit sales to specific individuals, geographic regions, or jurisdictions and may discontinue products at our discretion.

We do not warrant that the quality of any products, services, or information will meet your expectations, nor that errors in the Service will be corrected. 

Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. This includes orders that appear to be placed by dealers, resellers, or distributors.  

You agree to provide accurate and up-to-date purchase and account information for all transactions. Please update your account as necessary to ensure successful processing of your orders.  

For details on returns, please review our Return Policy.

Optional Tools

We may provide you with access to third-party tools. These tools are offered “as is” and “as available,” without warranties or conditions of any kind. Use them at your own risk.

Any new tools or services introduced on our site will also be subject to these Terms.

Third-Party Links

Our site may include links to third-party websites or resources. We are not responsible for evaluating or guaranteeing the accuracy, content, or availability of such external sites.

You should review the third party’s terms and policies before engaging with their products or services. Any complaints regarding third-party content or products should be directed to the respective third party.   

User Comments, Feedback, and Other Submissions

If you submit comments, suggestions, or other creative input, you grant us the right to use, edit, and share your submissions without compensation.

We may monitor and remove any content that violates our Terms or is deemed inappropriate. However, we are not obligated to do so.

You are solely responsible for the content you submit.

Personal Information

Your submission of personal information is governed by our Privacy Policy. Please review it for more details on how your data is handled.

Errors, Inaccuracies, and Omissions

Occasionally, there may be errors or inaccuracies on our site. We reserve the right to correct these and to update or cancel orders if necessary.

We are not obligated to update or amend information unless required by law.

Prohibited Uses

You are prohibited from using the site to:

  • Engage in unlawful activities.
  • Violate intellectual property rights.
  • Harass, abuse, or harm others.
  • Spread malicious software.
  • Collect or misuse others’ personal information.
  • Interfere with the security of the Service.

Violating these prohibitions will result in the termination of your access.

Disclaimer of Warranties; Limitation of Liability

We do not guarantee uninterrupted or error-free access to our site or services.

All products and services are provided “as is” and “as available,” without warranties of any kind. We disclaim liability for damages resulting from your use of our site or products.   

Indemnification

You agree to indemnify and hold bongbiengs harmless from claims or liabilities arising from your breach of these Terms or violation of applicable laws.

Severability

If any provision of these Terms is deemed invalid, the remaining provisions will remain enforceable.

Termination

These Terms remain effective until terminated by either you or us. You may terminate these Terms by discontinuing use of our site.

We reserve the right to terminate access for violations of these Terms.

Entire Agreement

These Terms, along with our policies, constitute the entire agreement between you and bongbiengs regarding your use of the Service.

Governing Law

These Terms are governed by the laws of the jurisdiction where bongbiengs is based, without regard to conflict of law principles.

Changes to Terms of Service

We reserve the right to update these Terms at any time. Continued use of the site after changes are posted constitutes your acceptance of the updated Terms.

Contact Information

For questions about these Terms, contact us at [email address removed]

Thank you for choosing bongbiengs!